www.hookd.group
Document Set v1.2 · Effective: 2026-05-18
Supersedes: v1.1 (2026-05-18) and v1.0 (2026-05-15)
This document is part of the Hookd Group v1.2 legal pack, comprising: General Terms & Conditions, Privacy Policy, Cookie Policy, Refund Policy, Data Processing Agreement (DPA, Annex I to the Terms), and Subprocessor List. All documents in this set share the same effective date and must be read together. In the event of conflict between documents, the order of precedence is: (i) any individually-signed Order; (ii) the General Terms & Conditions; (iii) the Data Processing Agreement (for matters of personal-data protection, the DPA prevails over the Terms); (iv) the Refund Policy; (v) the Subprocessor List; (vi) the Privacy Policy; (vii) the Cookie Policy.
Hookd Group is the operating brand of OmnisMundi GmbH, a private limited company organised under the laws of the Federal Republic of Germany, with registered office at Kirchhainer Strasse 62, 60433 Frankfurt am Main, Germany, registered with the commercial register of the local court of Frankfurt am Main (Managing Director: Gerald Heydenreich). All references in this document to "Hookd Group", "the Company", "we", "us" or "our" mean OmnisMundi GmbH acting under the brand "Hookd Group". General contact: info@hookd.group. Data-protection enquiries: privacy@hookd.group. Web: https://www.hookd.group.
Please read these general terms & conditions (the "General Terms & Conditions" or the "Terms") carefully before accepting. This is a binding document, and these Terms are an integral part of the Agreement.
B2B Service: Hookd Group is a business-to-business (B2B) service. The Service is offered exclusively to entrepreneurs (Unternehmer) within the meaning of § 14 of the German Civil Code (BGB). Use by consumers (Verbraucher within the meaning of § 13 BGB) is not permitted. By registering, you confirm that you are acting in a commercial or independent professional capacity.
1.1 The purpose of these Terms is to set forth the general terms and conditions governing the use and benefit of the Services provided by Us directly or through any Company's web application or software (jointly, the "Platform").
1.2 When using the Services or opening an account with Us on behalf of a company, entity, or organization (jointly, the "Subscribing Organization"), You represent and warrant that You: (i) are an authorized representative of that Subscribing Organization with the authority to bind that organization to the Agreement, including these Terms and grant the licenses set forth herein; and (ii) agree to the Agreement and these Terms on behalf of such Subscribing Organization.
2.1 Once your application has been authorized and You have created an Account satisfactory to the Company, You may have access to the Platform that allows You to use the following services (the "Services"):
Specific features may depend on third-party integrations (including LinkedIn, X / Twitter, email service providers, AI model providers, and payment processors). The availability of such integrations is subject to the operational status of those third parties and is not warranted by the Company.
2.2 The Client acknowledges and agrees that (i) the Services may be enjoyed in accordance with the features and functionalities available from time to time and in accordance with the Agreement, including these Terms; and (ii) the Company may modify the functionality and scope of Services at any time at its own discretion, provided that the core functionality of the contracted Plan is not materially diminished without the Client's consent.
2.3 Even if the Account has been approved, the Company reserves the right to reject the access to the Services for any reason, at its sole discretion and without liability. If We discover at any time that any of the requirements or obligations to use the Services or the Platform set forth in these Terms or in any other agreement are not being met or that You have provided Us with information that is not complete and accurate or that You breach this Agreement, We may immediately suspend, partially or totally, the Services and the access to the Platform without prior notice, until the relevant circumstance is cured.
When using the Cast, Qualify, Reach or any other AI-generation feature, the Client acknowledges that AI Output is produced by third-party general-purpose AI models on the basis of prompts and context supplied by the Client or by the Service. The Client is solely responsible for:
You acknowledge that We have no editorial control over the specific AI Output generated for the Client, that We do not guarantee accuracy, originality, or fitness for any particular purpose of AI Output, and that We do not assume any responsibility, under no circumstances, for the effects that may arise directly or indirectly from the use of AI Output by the Client.
3.1 In order to use the Platform and any of the functionalities of the Services, We will require You to sign up in the Platform and create an account (the "Account") by providing Us with email, first name, last name, company name, billing address, and some additional data, if applicable, which will always be treated according to these Terms.
Once You sign up and provide Us with the information requested in the registration process, We will analyse such information and validate that the Client is an entrepreneur (Unternehmer) entitled to subscribe to the Service. Once this information has been validated, the Account will be created, and You will be able to access the Service.
Such Account shall not be transferable and its access information strictly confidential and, hence, You are fully responsible for the activity occurring under your Account and We shall not be liable for any loss or damages that You may suffer as a result of someone else using your Account and/or accessing or using your content.
3.2 You can access the Account via username and password, or via third-party single sign-on services where the Service supports such integration.
3.3 We may permit You to register for and log on to the Services via certain third-party services. The third party's collection, use, and disclosure of your information will be subject to that third-party service's privacy notice.
4.1 Once the Agreement is executed by the Parties and You create the Account, You must assign or add an administrator of the Account (the "Administrator"), and You may also add or assign to the Account additional users, up to the number specified in the Order, including the Administrator (the "Users").
4.2 In accordance with Clause 3.1 above, You are fully responsible for the activity occurring under your Account, including any action or activity carried out by any User.
4.3 The Services are not available to any Clients or Users previously removed from the Services or the Platform by the Company or to any persons barred from receiving them under the laws of Germany or applicable laws in any other jurisdiction.
4.4 The Client represents that all the users associated with your Account are at least 16 years of age (the minimum age for valid GDPR consent without parental authorisation in Germany under § 8 BDSG) and have the legal capacity to use the platform and the Services in accordance with these Terms.
5.1 In order to benefit from the Services and, in particular, to identify and engage with Prospects, the Client will configure its ideal-customer-profile ("ICP") and one or more Prospect lists associated with the Account. The composition of Prospect lists shall be determined by the Client and may include:
5.2 The Client represents and warrants that it has all necessary rights, lawful bases under the GDPR, and (where required) consents to upload such contacts to the Service and to engage them via the Service.
6.1 The use of the Platform and the Services shall be restricted to the stated purpose. Accordingly, You and the Users shall not use the Platform or the Services or otherwise distribute any Content: (i) in any way that implies a breach of this Agreement; (ii) in any way that violates any applicable law or regulation; (iii) to distribute or send spam or unsolicited commercial mails; (iv) to violate any anti-spam law or regulation; (v) to send unauthorized communications; (vi) to transmit viruses, malware, worms, or other destructive items; (vii) to harm or interfere with networks, servers, or infrastructure; (viii) to harass, intimidate or threaten others; (ix) to promote unlawful activities; (x) to trick or deceive other users; (xi) to scrape personal data in violation of applicable law; and/or (xii) to create accounts by automated means.
6.2 Furthermore, You and the Users should not infringe on the intellectual property rights of others, including patent, trademark, trade secret, or other proprietary rights.
6.3 You also agree, represent, and warrant to Us that: (i) You will clearly post, maintain, and abide by a publicly accessible privacy notice; (ii) You will get and maintain all necessary permissions and valid lawful bases to lawfully transfer data to Us; (iii) You will comply with all laws and regulations applicable to the campaigns sent through the Service.
8.1 The features and functionality of the Services may vary between plans (the "Plans") and may also change over time. Please visit www.hookd.group to check all available plans and their different features and functionalities.
8.2 The initial Plan that will be applied to You will be the one detailed in the Order. As of the version date of these Terms, the following Plans are offered:
8.5.1 The Founder-tier rate is conditional on (i) the continued availability of the Service generally and (ii) the continued availability of the Founder tier specifically. The Founder rate does not constitute an irrevocable lifetime entitlement to access the Service.
8.5.2 If the Company discontinues the Service in whole or in part, the Founder-tier Subscription terminates on the discontinuation date and the locked rate ceases to apply.
8.5.3 The Company may, on at least ninety (90) days' prior written notice, discontinue the Founder tier specifically while continuing the Service generally.
8.5.4 The Founder-tier rate applies only for so long as the Client's Subscription remains uninterrupted. Cancellation of the Subscription forfeits the locked-rate privilege.
9.1 Payment terms: When You sign up or solicit for a paid Plan, You agree to monthly recurring billing, starting on the date You sign the Agreement. Billing occurs on the same day each month, based on the date that You first started paying for any recurring monthly Plan.
9.2 Merchant of Record: All payments and refunds in respect of the Service are processed by Polar Software, Inc. (or its applicable affiliate) acting as Merchant of Record.
11.1 You will not be entitled to a refund or credit from Us under any circumstance. However, We may, at our sole discretion, offer a refund, discount or credit, including in the cases described in the Refund Policy applicable to the Service.
11.2 Without prejudice to Clause 11.1, the Company will issue a pro-rata refund of unused prepaid monthly fees in the event of Service discontinuation or Founder-tier discontinuation, as further specified in the Refund Policy.
13.1 We may change any of our fees at any time by posting a new pricing structure or sending you a notification by email. Quoted fees do not include sales or other transaction-based taxes of any kind.
13.2 "Tax" or "Taxes" means all applicable taxes, including but not limited to indirect taxes such as value added tax ("VAT"), goods and services tax ("GST"), sales tax, fees, duties, levies, or other similar taxes. You will reimburse and indemnify Us for any Taxes, interest, and penalties that We may be compelled to pay on account of your non-payment.
14.1 When You sign the Agreement, the term of the Agreement, including these Terms, will begin (the "Term"). The Term will continue for as long as You have an Account or until You or We terminate the Agreement in accordance with these Terms, whichever happens first.
15.1 You or the Company may terminate the Agreement at any time and for any reason. Once your Account is terminated, You acknowledge and agree that We may permanently delete your Account and all the data associated with it, subject to a 30-day data-export window.
15.2 The Company reserves the right, without notice and in our sole discretion, to terminate your license to use the Services where we reasonably consider that: (a) your use violates these Terms or applicable law; (b) you fraudulently use or misuse the Services; or (c) we are unable to continue providing the Services to you due to technical or legitimate business reasons.
15.3 The right of either party to terminate for good cause without notice (außerordentliche Kündigung aus wichtigem Grund, § 314 BGB) remains unaffected.
16.1 The Company reserves the right to discontinue the Service in whole or in part, at its sole discretion. The Company will give Clients at least ninety (90) days' prior written notice of any Service-wide discontinuation.
16.2 Upon Service discontinuation, all Subscriptions (including Founder-tier Subscriptions) terminate on the discontinuation date. Clients will receive a pro-rata refund of any unused prepaid Subscription fees.
17.1 The Services, the Platform and all information, products and services provided through them are provided on an "as is" and "as available" basis. We expressly disclaim all express or implied warranties of all kinds. We are not responsible for the content, data, or actions of third parties or agencies, linked websites, or other users or clients of the Platform.
17.2 Liability under German law: Notwithstanding Clause 17.1, the Company shall be liable without limitation for damages resulting from (i) intent or gross negligence, (ii) injury to life, body or health, or (iii) breach of essential contractual obligations. In the case of breach of essential contractual obligations through simple negligence, liability is limited to the foreseeable, contract-typical damage.
18.1 To the fullest extent permitted by applicable law, You will indemnify, defend and hold Us harmless from and against all claims, damages, liabilities, losses, costs and expenses (including attorneys' fees) that arise from or relate to: (i) violation of these Terms or of the applicable law by You; and (ii) any breach of the representations or warranties granted under these Terms.
20.1 Our IP Rights: The Services and the Platform are owned and operated by Us. Unless otherwise indicated, all Materials are protected by relevant intellectual property and proprietary rights and laws. By agreeing to these Terms you are granted a limited, revocable, non-exclusive, non-sublicensable limited and non-transferable license to access and use the Services for your internal business use only.
20.3 Your Content: You shall retain all right, title, and interest in and to the material, content, data, and information (including your personal information and the personal information of others) You submit to Us in the course of using the Service (collectively, your "Content"). Subject to these Terms, You grant us permission to use or disclose your Content only as necessary to provide the Service to you.
20.5 AI Output ownership: To the extent that AI Output is generated by the Service for the Client, the Company assigns to the Client all transferable rights in such AI Output upon payment of the applicable Subscription fees and any consumption-based Credits, subject to the underlying licence terms of the third-party AI providers used to generate the Output.
20.6 No AI training on Client Content: The Company does not use Client Content to train its own or any third party's AI models, except where the Client has expressly consented to such use through a separate opt-in mechanism made available within the Service.
21.1 The Privacy Policy describes our information practices, including the types of information We receive and collect from You, how We use and share this information, and your rights in relation to the processing of information about You.
21.2 In order to perform the Services, it is necessary for Us to process personal data on behalf of the Client. The Client shall act as the controller of the personal data and We shall act as the processor. The processing of the personal data shall be governed by the clauses of the Data Processing Agreement ("DPA").
22.1 Notifications: All notices, notifications, consents and other communications required or permitted under this Agreement shall be made in writing and English. Contact addresses are provided in the Agreement and Order documentation.
22.2 Notification of Security Incident: If We become aware of a security incident related to our systems or databases that contain personal information, We will notify You if required by law.
23.1 Free Trials: We may offer You free trials. Unless otherwise stated and unless you cancel your subscription prior to the expiration of the Free Trial, periodic subscription fees will be charged upon expiration.
23.2 Beta: We may invite You to try products or features related to our Service that are identified as beta, preview, pilot, limited release, or by a similar designation. Beta Services are provided as-is and may be discontinued at any time.
23.4 Modifications: We may modify, add or remove portions of the Agreement, including these Terms, at any time. We will notify You before any changes by posting updates to www.hookd.group and/or by sending a new version of these Terms to You via email.
23.6 Entire Agreement: The Agreement, including these Terms, the Order, the Privacy Policy, the Cookie Policy, the Refund Policy, the Data Processing Agreement, the Subprocessor List, and any Additional Terms, make up the entire agreement between You and Us.
24.1 The Agreement, including these Terms, shall be governed by and construed exclusively in accordance with the substantive laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and any choice-of-law rules that would refer to another jurisdiction.
24.2 Any and all dispute, controversy, issue or claim arising out of the performance or interpretation of the Agreement shall be settled exclusively by the courts of Frankfurt am Main, Germany.